1/ Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within a minimum of 7 working days from the day after you receive your goods.
2/ unfortunately, we are unable to refund the return postage but will refund the outward-bound postage costs to you.
3/ If you have received the wrong item or a product that has been damaged during delivery please accept our apologies for any inconvenience this may cause you. Please contact us within 24 hours of delivery or as soon as possible, ideally sending us photos of the damage. We will organise the collection of the item from you and send you a new one subject to stock availability or send you a full refund.
4/ Please read our Terms and Conditions for more information’s about or Return Policy.
Access the "Orders History" section of your account.
Select the order from which you want to return an item.
Select the product(s) that you wish to return by checking the box next to its name(s).
Add an explanation, in order for us to better understand why you want to return this product.
Validate your return by clicking on “Make an RMA slip”
Your request will appear in your “Return Merchandise authorisation” page, accessible from your account page.
As soon as we validate it, you will receive a confirmation email indicating that the product can be sent back to us.
Enclose your return form with product(s) and package up securely.
Please send your parcel to the following address:
6 Hollymount Close